1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery in Malaysia. Any shipments outside of Malaysia are not available at this time.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 5 business days of the date of your order. Business day mean Monday to Friday, except holidays.
Some orders may take longer to process during peak season, sale periods and unforeseen circumstances; however, we will notify you when we receive your order.
We strive to deliver all order within 7-10 working days (excluding Saturday, Sundays and public holidays). You will receive an email as soon as your order leaves our warehouse and an SMS from courier partner before the delivery. Please note we do not ship on Saturdays, Sundays and public holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
You can provide special delivery instructions under "Notes" on the check-out page of our website.
5. Shipping Costs
Shipping within Malaysia is free.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at firstname.lastname@example.org.
If you have any questions about the delivery and shipment or your order, please contact us at email@example.com.